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Definitions

Personal Data
Personal Data means data about an identifiable person who can be identified from the data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject
Data Subject is any individual who is the subject of Personal Data.

Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Valentte
Valentte Ltd is a UK based company who are regulated under the General Data Protection Regulation which applies across the European Union. As the ‘controller’, we are responsible for the personal information we hold.

Types of Data Collected

Personal Data
In the course of enquiring about our services, or purchasing our services/products, via our website, sending us an email, calling us, or communicating with us in any way, you are voluntarily providing us with the information which we collect.

Throughout contacting with us, or while using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, county/state, postcode, City, country

Cookies and Usage Data
In supplying this information, you consent to this information being collected, used, disclosed, transferred and stored by us, as described within our terms and conditions and within this privacy policy.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. Alternatively please contact us via email to request to unsubscribe or for your records to be removed using details within the ‘Please Contact Us’ section of this policy.

Usage Data
We may also collect information regarding how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We use this information to help improve our website and monitor the interest gains in our products.

Cookies
Cookies are small pieces of data stored on a User’s device. Our cookie’s policy can be viewed at: https://www.staging4.valentte.com/cookie-policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

1. Session Cookies. We use Session Cookies to operate our Service.
2. Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
3. Security Cookies. We use Security Cookies for security purposes.

Use of Data

Valentte Ltd uses the collected data for various purposes:

1. To provide and maintain our Service, this includes sharing your data with third parties, for example couriers, to ensure your requests and purchases are answered and fulfilled correctly.
2. To notify you about changes to our Service
3. To allow you to participate in interactive features of our Service when you choose to do so
4. To provide customer support and update you on the progress of your order
5. To bill you for services purchased (for example, provide a pro-forma, invoice, process payment). Please note we use third parties for secure credit/debit card processing, as noted under ‘payments’ below.
6. To gather analysis or valuable information so that we can improve our Service
7. To monitor the usage of our Service
8. To detect, prevent and address technical issues
9. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

Valentte will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Valentte Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Valentte Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure for Law Enforcement
Under certain circumstances, Valentte Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Valentte Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Valentte Ltd
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data
The security of your data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. All data transferred between parties is encrypted by SSL. All of our systems are SSL secured and PSI secured. All of our systems are SSL secured and PSI secured. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties

Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing
Valentte Ltd uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords
Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:
PaymentSense or Valitor

Their Privacy Policy can be viewed at: https://www.paypal.com/webapps/mpp/ua/privacy-full

Valitor
Their privacy policy can be viewed at: https://www.valitor.com/about-us/privacy-notice/

Information from alternative locations
Valentte Ltd may obtain information about you, or end-users from their parties, such as social media platforms, SMS, third party data providers and selling platforms such as eBay and Amazon. Examples of the information we may receive from other sources include device information (e.g. IP address and browser), location, behavioural data and demographic information. We may use this information, alone or in combination with other information described above, to develop or provide more relevant platform features or services (e.g. social media data of end-users allowing you to send more relevant content) or provide more relevant marketing and content to you.

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Valentte’s websites include social media features (either hosted by a third party or hosted directly on our website), which may collect information about your IP address and which page you are visiting. The feature may set a cookie to make sure the feature functions properly. We also maintain presences on social media platforms including Facebook, Twitter, and YouTube. Your interactions with these platforms are governed by the privacy policies of the companies that provide them. Anything you submit to Valentte via a social media platform is done so at your own risk without any expectation of privacy.

Children’s Privacy
Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.You are advised to review this Privacy Policy periodically for any changes. We will also provide updates via email. Changes to this Privacy Policy are effective when they are posted on this page.

Your Rights
Valentte Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the right to data portability for the information you provide to Valentte Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Please Contact Us

If you have any questions about this privacy policy, or regarding any information we hold about you, please contact our Data Protection Officer, Luke Bream.

In line with the General Data Protection Regulations, you have the right to request the

Contact can be made via email, post or telephone.

If you wish to contact our Data Protection Officer, please sent an email to [email protected]

Write to our Data Protection Office at: Valentte, Unit 6d Gate Farm, Wettenhall Road, Nantwich, Cheshire CW5 6AL, England, United Kingdom.

Call: +44(0) 800 086 9311

Escalating Complaints
We constantly strive to improve our processes and procedures and hope to resolve all queries promptly for you. The General Data Protection Regulation (GDPR) also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone at 0303 123 1113 or other channels as updated at https://ico.org.uk/global/contact-us/.