Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Your new signature scent. Breathe in and smell the orange blossoms as... View
Jane Puckey
Drive away sadness, create a feeling of joy and happiness while uplifting... View
R Stewart
Bring sunny and breezy summer days into your home with our Bergamot... View
Elizabeth Holmans
A classic blend of six pure essential oils, including rustic Pine and... View
Delivery on time and beautifully packed.
Janet Beardsell
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Susan williams
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Response From Valentte
Thank you for your feedback, and I’m really sorry to hear that the diffusers haven’t met your expectations. I’ll reach out to you via email shortly to discuss this further and find a solution and make you happy!
Natasha- Customer Service at Valentte.
Dawn
Our reed diffusers will scent your home with a unique, stimulating and... View
Lesley Johnstone
Our 100ml diffuser refills are so well loved that we just couldn’t... View
A shame that I didn’t ever receive an order acknowledgment on line. I did try to phone when I ordered to say that my bank debit was not what I expected but the phone calls weren’t answered 😞
Response From Valentte
Thank you for your feedback, and I’m sorry to hear about the confusion with your order. I’ll be emailing you shortly to address this and help resolve the issue. Thank you for bringing it to our attention!
Natasha- Customer Service at Valentte.
Jenye
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Sarah Pyrah
Immerse yourself in the essence of Italy's sun-kissed coastline with Portofino Bay.... View
Carole Cole
Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Your new signature scent. Breathe in and smell the orange blossoms as... View
Jane Puckey
Drive away sadness, create a feeling of joy and happiness while uplifting... View
R Stewart
Bring sunny and breezy summer days into your home with our Bergamot... View
Elizabeth Holmans
A classic blend of six pure essential oils, including rustic Pine and... View
Delivery on time and beautifully packed.
Janet Beardsell
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Susan williams
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Response From Valentte
Thank you for your feedback, and I’m really sorry to hear that the diffusers haven’t met your expectations. I’ll reach out to you via email shortly to discuss this further and find a solution and make you happy!
Natasha- Customer Service at Valentte.
Dawn
Our reed diffusers will scent your home with a unique, stimulating and... View
Lesley Johnstone
Our 100ml diffuser refills are so well loved that we just couldn’t... View
A shame that I didn’t ever receive an order acknowledgment on line. I did try to phone when I ordered to say that my bank debit was not what I expected but the phone calls weren’t answered 😞
Response From Valentte
Thank you for your feedback, and I’m sorry to hear about the confusion with your order. I’ll be emailing you shortly to address this and help resolve the issue. Thank you for bringing it to our attention!
Natasha- Customer Service at Valentte.
Jenye
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Sarah Pyrah
Immerse yourself in the essence of Italy's sun-kissed coastline with Portofino Bay.... View
Carole Cole