Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Our reed diffusers will scent your home with a unique, stimulating and... View
Tracy Rimell
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Michaela Renkes
The Original Natural Reed Diffuser Gift Box. A Home Fragrance Gift set... View
Laura Wilkinson
Relax, unwind and feel calm with the sweet, floral aroma of sweet... View
I don’t know why the scent is so faint.
I can only smell it if I put the sticks right up to my nose. It certainly doesn’t fill the room with perfume at all.
Is this just me or dies anyone else have this problem?
Response From Valentte
Hi Helen,
I’m really sorry to hear about your experience with our lavender diffuser. We definitely want to make things right for you! I’ve just sent you an email so we can get this sorted out as quickly as possible and make sure you’re happy with everything.
Natasha- Customer Service at Valentte.
Helen
Our reed diffusers will scent your home with a unique, stimulating and... View
Shirley DEAN
The Original Natural Reed Diffuser Gift Box. A Home Fragrance Gift set... View
Anna
Surround yourself with happiness. Our White Neroli & Lemon reed diffuser is... View
simiczamt
Enjoy a pack of 10 soy wax melts, each infused with pure... View
Gill
Our reed diffusers will scent your home with a unique, stimulating and... View
Frances Hollwey
Our reed diffusers will scent your home with a unique, stimulating and... View
linda Collison
Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Our reed diffusers will scent your home with a unique, stimulating and... View
Tracy Rimell
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Michaela Renkes
The Original Natural Reed Diffuser Gift Box. A Home Fragrance Gift set... View
Laura Wilkinson
Relax, unwind and feel calm with the sweet, floral aroma of sweet... View
I don’t know why the scent is so faint.
I can only smell it if I put the sticks right up to my nose. It certainly doesn’t fill the room with perfume at all.
Is this just me or dies anyone else have this problem?
Response From Valentte
Hi Helen,
I’m really sorry to hear about your experience with our lavender diffuser. We definitely want to make things right for you! I’ve just sent you an email so we can get this sorted out as quickly as possible and make sure you’re happy with everything.
Natasha- Customer Service at Valentte.
Helen
Our reed diffusers will scent your home with a unique, stimulating and... View
Shirley DEAN
The Original Natural Reed Diffuser Gift Box. A Home Fragrance Gift set... View
Anna
Surround yourself with happiness. Our White Neroli & Lemon reed diffuser is... View
simiczamt
Enjoy a pack of 10 soy wax melts, each infused with pure... View
Gill
Our reed diffusers will scent your home with a unique, stimulating and... View
Frances Hollwey
Our reed diffusers will scent your home with a unique, stimulating and... View
linda Collison