Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Aways pleased with the products amazing Fresh long lasting fragrances in beautiful gift boxes Perfect for gifting to family friends but I always keep a supply for myself 😘, love the fragrance gently wafting
around the house.amazing products from an amazing company 😘 5 stars Xx
Christine Gibson
For healthy, glowy looking skin treat yourself to the ultimate at home... View
Marie Grinnell
Enjoy a pack of 10 soy wax melts, each infused with pure... View
Shelley Howson
Our body scrub is made with natural oils including sweet almond and... View
Paula
Introducing our Mediterranean Lemon and Amber Reed Diffuser, a sparkling combination of... View
Response From Valentte
I am so sorry to hear about your experience with our Mediterranean Lemon and Amber reed diffuser, please feel free to contact our friendly customer service team and they will be more than happy to help you out further.
Ruby - Customer Service at Valentte.
katy warren
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Response From Valentte
Thank you for your feedback, I am very sorry you have been disappointed for your choices of scent please feel free to contact our friendly customer service department and they will be more than happy to help you out further.
Ruby - Customer Service at Valentte.
Claire Willcox
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Trudy Fowkes
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Trudy Fowkes
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Trudy Fowkes
Our jasmine & rosewood reed diffuser is made from all natural ingredients... View
Trudy Fowkes
Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Aways pleased with the products amazing Fresh long lasting fragrances in beautiful gift boxes Perfect for gifting to family friends but I always keep a supply for myself 😘, love the fragrance gently wafting
around the house.amazing products from an amazing company 😘 5 stars Xx
Christine Gibson
For healthy, glowy looking skin treat yourself to the ultimate at home... View
Marie Grinnell
Enjoy a pack of 10 soy wax melts, each infused with pure... View
Shelley Howson
Our body scrub is made with natural oils including sweet almond and... View
Paula
Introducing our Mediterranean Lemon and Amber Reed Diffuser, a sparkling combination of... View
Response From Valentte
I am so sorry to hear about your experience with our Mediterranean Lemon and Amber reed diffuser, please feel free to contact our friendly customer service team and they will be more than happy to help you out further.
Ruby - Customer Service at Valentte.
katy warren
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Response From Valentte
Thank you for your feedback, I am very sorry you have been disappointed for your choices of scent please feel free to contact our friendly customer service department and they will be more than happy to help you out further.
Ruby - Customer Service at Valentte.
Claire Willcox
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Trudy Fowkes
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Trudy Fowkes
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Trudy Fowkes
Our jasmine & rosewood reed diffuser is made from all natural ingredients... View
Trudy Fowkes