Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Don't miss out on our amazing deal! Get two of our best-selling... View
Gwen Milliken
Our 100ml diffuser refills are so well loved that we just couldn’t... View
Claire
Effortlessly refill your diffuser with our convenient diffuser refills. Created to stand... View
Claire
Effortlessly refill your diffuser with our convenient diffuser refills. Created to stand... View
Claire
Don't miss out on our amazing deal! Get two of our best-selling... View
Maxine Keane
Our reed diffusers will scent your home with a unique, stimulating and... View
The bottle I ordered came in clear glass which just doesn’t look as nice. I rang customer service and they said they have stopped doing the frosted glass. Disappointing.
Response From Valentte
Hi there, we are so sorry to hear that you are disappointed with the glass type of our diffusers. We really wish we could send you a frosted glass diffuser to make you happy. Please don't hesitate to reach out if we can assist you with anything further.
Natasha- Customer Service at Valentte.
TM
Surround yourself with happiness. Our White Neroli & Lemon reed diffuser is... View
The bottle I ordered came in clear glass which just doesn’t look as nice. I rang customer service and they said they have stopped doing the frosted glass. Disappointing.
Response From Valentte
Hi there, we are so sorry to hear that you are disappointed with the glass type of our diffusers. We really wish we could send you a frosted glass diffuser to make you happy. Please don't hesitate to reach out if we can assist you with anything further.
Natasha- Customer Service at Valentte.
TM
Organic, plant-based hand and body soap made in the UK. Enriched with... View
Pauline
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Pauline
Lightly fragranced with aromatherapy essential oils and carefully formulated to gently clean... View
Response From Valentte
Hi Sarah, we are so sorry to hear that you are not enjoying your experience with our hand wash. Please pop us an email on [email protected] and we will make you happy!
Natasha- Customer Service at Valentte.
Sarah
Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Don't miss out on our amazing deal! Get two of our best-selling... View
Gwen Milliken
Our 100ml diffuser refills are so well loved that we just couldn’t... View
Claire
Effortlessly refill your diffuser with our convenient diffuser refills. Created to stand... View
Claire
Effortlessly refill your diffuser with our convenient diffuser refills. Created to stand... View
Claire
Don't miss out on our amazing deal! Get two of our best-selling... View
Maxine Keane
Our reed diffusers will scent your home with a unique, stimulating and... View
The bottle I ordered came in clear glass which just doesn’t look as nice. I rang customer service and they said they have stopped doing the frosted glass. Disappointing.
Response From Valentte
Hi there, we are so sorry to hear that you are disappointed with the glass type of our diffusers. We really wish we could send you a frosted glass diffuser to make you happy. Please don't hesitate to reach out if we can assist you with anything further.
Natasha- Customer Service at Valentte.
TM
Surround yourself with happiness. Our White Neroli & Lemon reed diffuser is... View
The bottle I ordered came in clear glass which just doesn’t look as nice. I rang customer service and they said they have stopped doing the frosted glass. Disappointing.
Response From Valentte
Hi there, we are so sorry to hear that you are disappointed with the glass type of our diffusers. We really wish we could send you a frosted glass diffuser to make you happy. Please don't hesitate to reach out if we can assist you with anything further.
Natasha- Customer Service at Valentte.
TM
Organic, plant-based hand and body soap made in the UK. Enriched with... View
Pauline
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Pauline
Lightly fragranced with aromatherapy essential oils and carefully formulated to gently clean... View
Response From Valentte
Hi Sarah, we are so sorry to hear that you are not enjoying your experience with our hand wash. Please pop us an email on [email protected] and we will make you happy!
Natasha- Customer Service at Valentte.
Sarah