Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Our hand cream has an ultra-rich formulation and is made with natural... View
Gillian
Relax, unwind and feel calm with the sweet, floral aroma of sweet... View
Hope this feedback is helpful.
Response From Valentte
Hi Dorothy, we are so sorry to learn that you have not had the best experience with the lavender diffusers, i have popped you an email over to resolve this!
Natasha- Customer Service at Valentte.
Dorothy Cheshire
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
(Lemongrass and Rosemary)
Helen Black
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Dawn
Last chance to buy me, as I'll be going into hibernation until... View
Anne-Marie Neilson
Woody, spicy, crisp and clean, Juniper Berry & Lemon is both calming... View
Response From Valentte
Hi Suzanne, we are so sorry to hear about your experience with your second order. I have popped you an email over to make you happy!
Natasha- Customer Service at Valentte.
Suzanne
A warming blend of refreshing Lemon and spicy Nutmeg, creating an authentic,... View
Anne-Marie Neilson
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Marion Smith
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Ceri-Dawn Jones
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Lylie Edmondson
Frequently Asked Questions
Everything you need to know…
Is there a minimum order quantity?
There is no minimum order quantity, but there is a minimum spend of £75
Is it free delivery?
Yes
Do you have point of sale?
Yes. We provide beautiful cards that explain the properties of each scent at the point of sale. Additionally, we include a card that explains our story and how the company started. These cards can be displayed with the ordered products.
What payment method can we pay by?
Payments can be made over the phone by credit/debit card, or we can send an invoice that can be paid via bacs. Payment must be made in order to process the order.
Can we advertise the products on social media platforms?
Yes
Are we able to speak to someone over the phone?
Yes, we have a team available to help with all your queries.
Phone: 0800 086 9311
Email: [email protected]
Are your products individually boxed?
Yes our Diffusers, Candles, Wax Melts and Body Scrubs are all individually packaged. We also have gift bags and Branded Cotton Twill pouches available.
How Long Will Delivery Take?
Our team will do their very best to turn your order around quickly. On average, we try to get all orders out to you within a few days.
How will they be packaged?
If the product ordered has an individual box, it will arrive in those with a sticker on the bottom to identify the scent.
Do you have a price list?
Please contact us and we will send one through
Are all of your products available for stocking?
We strive to offer a wide range of products for Wholesale, but there are some items that we cannot ship. Please reach out to our team for further details.
Reviews
Our hand cream has an ultra-rich formulation and is made with natural... View
Gillian
Relax, unwind and feel calm with the sweet, floral aroma of sweet... View
Hope this feedback is helpful.
Response From Valentte
Hi Dorothy, we are so sorry to learn that you have not had the best experience with the lavender diffusers, i have popped you an email over to resolve this!
Natasha- Customer Service at Valentte.
Dorothy Cheshire
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
(Lemongrass and Rosemary)
Helen Black
Refill your favourite Spa Range Reed Diffuser with one of our best-selling... View
Dawn
Last chance to buy me, as I'll be going into hibernation until... View
Anne-Marie Neilson
Woody, spicy, crisp and clean, Juniper Berry & Lemon is both calming... View
Response From Valentte
Hi Suzanne, we are so sorry to hear about your experience with your second order. I have popped you an email over to make you happy!
Natasha- Customer Service at Valentte.
Suzanne
A warming blend of refreshing Lemon and spicy Nutmeg, creating an authentic,... View
Anne-Marie Neilson
The Best Selling Gift Box. A complete Home Fragrance Gift set in... View
Marion Smith
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Ceri-Dawn Jones
Our best-selling Lemongrass and Rosemary reed diffuser will scent your home with... View
Lylie Edmondson